SHIPPING AND RETURNS
Deliveries are made during business hours Monday through Friday, with the exception of holidays. The courier will attempt delivery at the address provided in your order. In the event of a failed delivery, your package will be delivered to the nearest DHL Access Point. All orders are processes automatically, therefore we are unable to modify shipping and delivery schedules.
You can make a return request for any item within 14 days of receipt of your item, either online or at a Golden Goose Store (find the one closest to you
You can return items purchased online only to stores in the country to which they have been delivered. For example, if you placed an order in Rome, you can return it only to an Italian Golden Goose store.
Make sure the products are in their original condition, with all the tags and packaging included. If your return does not meet the conditions listed, the package will be returned to you and a refund will not be issued.
Your item(s) will be checked in our store and shipped to the warehouse. Once arrived at destination, we will proceed with the refund of your purchase.
RETURN AN ITEM
If you have already returned an item, you can check its status here